B & E Foods Pty Ltd ACN 629 618 837 (we, us, our) is a national food service company and is bound by the Australia Privacy Principles (APPs) in the Privacy Act 1988 (Cth) (Privacy Act). We understand the importance of, and are committed to, protecting your personal information. This Privacy Policy explains how we manage your personal information (that is, information or an opinion about you, whether true or not, which identifies you or from which your identity is reasonably identifiable), including our obligations and your rights in respect of our dealings with your personal information.
Please take a moment to read our Privacy Policy as it describes what happens to your personal information (that is, information or an opinion about you, whether true or not, which identifies you or from which your identity is reasonably identifiable) that is collected via our website at www.befoods.com.au (the Website).

1.How we collect your personal information

We will collect and hold your personal information in a fair and lawful manner, and not in an intrusive way. Where it is reasonably practical to do so, we will collect your personal information directly from you. We may collect the personal information you directly give us through some of the following means:
(a)when you make an inquiry or order in relation to goods or services through our website located at www.befoods.com.au.
(b)in administering and performing any contracts with service providers;
(c)when you contact us via telephone or email;
(d)from correspondence (whether in writing or electronically);
(e)through any mobile applications provided by our organisation;
(f)while conducting customer satisfaction and market research surveys;
(g)when administering any of our services; and
(h)as otherwise required to manage our business.
However, in certain cases we may collect personal information from publicly available sources and third parties, such as suppliers, recruitment agencies, contractors, our clients and business partners.
If we collect personal information about you from a third party we will, where appropriate, request that the third party inform you that we are holding such information, how we will use and disclose it, and that you may contact us to gain access to and correct and update the information.

2.Types of personal information we collect

The type of personal information we may collect can include (but is not limited to), your name, postal address, email address, phone numbers, billing information and, if applicable, employment information.
We may also collect and hold sensitive information about you, including any relevant criminal record in connection with probity checks.
We only collect sensitive information about you with your consent, or otherwise in accordance with the Privacy Act.
Where you do not wish to provide us with your personal information, we may not be able to provide you with requested goods or services.

3.Our purposes for handling your personal information

As a general rule, we only process personal information for purposes that would be considered relevant and reasonable in the circumstances.
We collect, hold, use and disclose personal information to:
(a)offer and provide you with our goods and services;
(b)manage and administer those goods and services, including account keeping procedures;
(c)communicate with you, including (but not limited to), emailing you tax invoices, dispatch and tracking information, returns and exchange authorisations;
(d)comply with our legal and regulatory obligations; and
(e)otherwise to manage our business.
We will not use or disclose your personal information for any other purpose unless you have consented to that use or disclosure.
We may disclose personal information between our organisations or to third parties such as our suppliers, organisations that provide us with technical and support services, or our professional advisors, where permitted by the Privacy Act. If we disclose information to a third party, we generally require that the third party protect your information to the same extent that we do.

4.Protection of personal information

We will hold personal information as either secure physical records, electronically on our intranet system, in cloud storage, and in some cases, records on third party servers, which may be located overseas.
We maintain appropriate physical, procedural and technical security for our offices and information storage facilities so as to prevent any loss, misuse, unauthorised access, disclosure, or modification of personal information. This also applies to disposal of personal information.
We further protect personal information by restricting access to personal information to only those who need access to the personal information do their job. Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of your personal information.
We will destroy or de-identify personal information once it is no longer needed for a valid purpose or required to be kept by law.

5.Direct marketing

Like most businesses, marketing is important to our continued success. We believe we have a unique range of products and services that we provide to customers at a high standard. We therefore like to stay in touch with customers and let them know about new opportunities. We may provide you with information about new products, services and promotions either from us, or from third parties which may be of interest to you.
We will not disclose your personal information to third parties for marketing purposes without your consent.
You may opt out at any time if you no longer wish to receive commercial messages from us. You can make this request by contacting our Privacy Officer.

6.Cookies

A cookie is a small text file stored in your computer’s memory or on your hard disk for a pre-defined period of time. We use cookies to identify specific machines in order to collect aggregate information on how visitors are experiencing the Website. This information will help to better adapt the Website to suit personal requirements. While cookies allow a computer to be identified, they do not permit any reference to a specific individual. For information on cookie settings of your internet browser, please refer to your browser’s manual.

7.Accessing and correcting your personal information

You may contact our Privacy Officer to request access to the personal information that we hold about you and/or to make corrections to that information, at any time. On the rare occasions when we refuse access, we will provide you with a written notice stating our reasons for refusing access. We may seek to recover from you reasonable costs incurred for providing you with access to any of the personal information about you held by us.
We are not obliged to correct any of your personal information if it does not agree that it requires correction and may refuse to do so. If we refuse a correction request, we will provide you with a written notice stating our reasons for refusing.
We will respond to all requests for access to or correction of personal information within a reasonable time.

8.Overseas transfers of personal information

From time to time we may engage an overseas recipient to provide services to us.
As at the date of this Privacy Policy, we are not likely to disclose personal information to other overseas recipients. If in future we do propose to disclose personal information overseas, we will do so in compliance with the requirements of the Privacy Act. We will, where practicable, advise you of the countries in which any overseas recipients are likely to be located.
By providing us with your personal information, you consent to us disclosing your personal information to any such overseas recipients for purposes necessary or useful in the course of operating our business and acknowledge that APP 8.1 will not apply to such disclosures. For the avoidance of doubt, in the event that an overseas recipient breaches the APPs, that entity will not be bound by, and you will not be able seek redress under, the Privacy Act.

9.Resolving personal information concerns

If you have any questions, concerns or complaints about this Privacy Policy, or how we handle your personal information, please contact our Privacy Officer:

The Compliance Officer
25 Bessemer Street Blacktown NSW 2148
Telephone: (02) 9852 8800
Email: [email protected]
We take all complaints seriously, and will respond to your complaint within a reasonable period.
If you are dissatisfied with the handling of your complaint, you may contact the Office of the Australian Information Commissioner:
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Telephone: 1300 363 992
Email: [email protected]

10.Changes

We reserve the right to change the terms of this Privacy Policy from time to time, without notice to you. An up-to-date copy of our Privacy Policy is available on our Website.
The last update to this document was 17 April 2025.

Privacy Collection Notice

Collection

We collect your personal information so that we can provide our products and services to you and perform administrative functions in relation to those products and services. Further, we may collect your personal information to comply with legislative and regulatory requirements including the Privacy Act 1988 (Cth).
We may collect and hold sensitive information about you, including your criminal records for probity checks, with your consent or as otherwise permitted under the Privacy Act
If you do not provide us with the information we request or authorise us to collect this information from third parties, we may not be able to provide you with the products and services that you have requested.
Where possible, we will collect your personal information directly from you. However, we may also be required to collect personal information about you from a third party.

Disclosure

We may disclose your personal information in the normal operations of our business with parties which include our wholesalers, retailers, distributors, related bodies corporate, regulatory bodies and government agencies, agents, contractors and professional advisers who assist us in providing our services and organisations that carry out functions on our behalf including mailing houses, data processors and system developers or testers.
We may also disclose your personal information to third parties where you request us to or consent to us doing so or in order to fulfil our legal obligations.
Some of the parties with which we disclose your personal information to, including our personnel, service providers and other third parties listed above, may be located outside Australia. If we transfer your personal information to third parties in other countries we will perform those transfers in accordance with the requirements of applicable law; and we will protect the transferred personal information in accordance with the Privacy Policy.

Our Privacy Policy
Our Privacy Policy, a copy of which can be found at www.befoods.com.au, sets out in full how we collect, manage and disclose your personal information and how you can access and correct information we hold about you. It also specifies the countries to which your information may be disclosed, if any, and will be updated regularly. Our Privacy Policy also contains information about how you can make a complaint about a breach of privacy.

Marketing

From time to time, we may also use your personal information to let you know about other services from us that you might be interested in. We might also want to let you know about products and services from our partners and other entities involved in the services we provide. You can opt out of our marketing material at any time by clicking the links provided.

**Consent **

By acknowledging this Notice, you consent to us collecting, using and disclosing information about you in the manner described above.
If you do not consent to the collection, use and disclosure of your personal information in the manner described above, you may not be eligible for promotions, rewards programs, provision of services and the purchase of products.

Contact us
If you have any questions, concerns or complaints about this Notice, or the way we process your personal information, or if you want to exercise your rights as described above, please use the below contact details:

The Compliance Officer
25 Bessemer Street Blacktown NSW 2148
Telephone: (02) 9852 8800
Email: [email protected]